Shipping & Delivery
We manufacture all of own components and maintain over 99% of all items listed on our website in stock, ready to ship the same day. All items available for same day shipping are indicated so on the item page. Certain items may be older technology and/or proprietary and may take up to 24 hours to ship if we have to manufacture them from our in-stock parts inventory. These are considered special-order and are indicated as available to ship within 24-48 hours on the product page.
Privacy & Security
Returns & Replacements
All products sold by Quantum Technology on the qtmemory.com website are backed by a 30 Day Money Back Guarantee. All returns require that a Return Merchandise Authorization – RMA, be obtained prior to returning any item for a refund. DOA, defective and incorrectly fulfilled orders that are returned for a refund will receive a 100% refund. Non Defective returns are subject to 15% restocking fee. Our Money Back Guarantee does not apply to improperly handled, user-damaged merchandise. Quantum Technology will also reimburse return shipping costs when at fault for any reason leading to a return for refund. All refunds are processed to the original account from which payment was made unless otherwise specified. To obtain an RMA number and/or for further information regarding returns for refund you may contact our Customer Service Department 6 days a week at 404-935-4048 9am-7pm EST.
All of our RAM Memory upgrades as well as our Solid State Drives are completely covered by our comprehensive Manufacturer Lifetime Warranty. Our Lifetime Warranty is 100% Transferrable and does not require an original receipt. All that is required to obtain a replacement under our warranty is the original item with the original barcode label on it. Please make sure to handle your modules carefully, taking proper precautions for sensitive electronic instruments and package them carefully for return shipping as our Warranty does not apply to any items damaged by the customer or damaged in transit. Any Warranty Claims require that an RMA – Return Merchandise Authorization be obtained from Quantum Technology™ prior to returning an item for Warranty Replacement. Returns received without an RMA will be returned to sender. Please call to speak with a Customer Service representative regarding any Warranty Claims Monday through Saturday 9am-6pm EST @ Toll Free 800-240-8577 or International/Direct 404-935-4048.
Orders may be placed on our website 24 hours a day for your convenience. You may also order by phone 6 days a week, Monday through Saturday 9am 0 6pm EST at: 800-240-8577 or International/Direct 404-935-4048. Purchase orders may be faxed to 404-935-4049. You will receive a confirmation email of your order within minutes after placing your order online and another email when you order ships with your tracking information.
Payment, Pricing & Promotions
We accept all major forms of payment and offer net terms to government institutions and credit-qualified businesses. We also offer personal account representatives for our repeat and volume customers. Pricing is based on volume and varies greatly changing often. We reserve the right to change any pricing without notice as cost fluctuations are often sudden and can be substantial. We offer daily, weekly and monthly promotions and may set limits on the amount of items purchased under those promotions.
Once you have created an account on our website, you may log in to view previous and current order status and print out invoices as required.
Updating Account Information
You may login to your account online to make changes to your account information or call us by phone to make changes.
If you require any assistance, you may reach us by phone Monday through Saturday 9am-6pm EST @ Toll Free 800-240-8577 or International/Direct 404-935-4048.